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| Vendor | Spy Gear TX |
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At Spy Gear TX, we strive to deliver your order quickly, securely, and exactly as described. Please review our shipping and return guidelines below.
Processing Time
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
Custom or special-order items may require additional processing time.
Shipping Methods
We ship via trusted carriers such as USPS, UPS, and FedEx.
Tracking information will be provided once your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on weight, size, and destination.
Expedited options are available at an additional cost.
Delivery Times
Standard delivery typically arrives within 3–7 business days after shipment.
Delays caused by carriers, weather, or incorrect addresses are beyond our control.
International Shipping
At this time, Spy Gear TX ships within the United States only. International orders are not accepted.
Return Authorization (RMA Required)
All returns must be approved and include a Return Merchandise Authorization (RMA) number.
To request one, email support@spygeartx.com with your order number, product name, and reason for return.
Items returned without authorization may be delayed or lost.
Approved returns must be received within 20 days, in original packaging with all accessories and security seals intact. Customers are responsible for return shipping costs and should use a trackable carrier.
Non-Defective Returns
Only unused and unopened products are eligible.
A 15% restocking fee applies. Shipping charges are non-refundable.
Returns must be requested within 30 days of purchase.
Approved non-defective returns are credited as store credit toward future purchases.
Defective or Damaged Items
If an item arrives defective or damaged, contact us within 7 days of delivery. Once inspected, we will determine whether it qualifies for replacement, repair, or refund.
Products showing misuse, abuse, or unauthorized modification are not covered.
Warranty Coverage
Select products – 1-Year Limited Warranty
Other distributed products – 90-Day Limited Warranty
(Proof of purchase required. Coverage begins on the original purchase date.)
Non-Returnable Items
For safety and legal reasons, the following items are non-returnable:
Activated GPS tracking devices
Custom hidden cameras
Counter-surveillance detectors
Opened or used items
Special-order or health/safety products once opened
Single-use defense products (e.g., pepper spray)
Service fees and shipping charges
All sales on the items listed above are final.
Refund Processing
Refunds, if approved, will be issued to your original payment method within 5–10 business days after inspection.
Shipping fees and any restocking charges will be deducted.
Exchanges
Replacements are offered only for defective or damaged products.
Please contact support@spygeartx.com for assistance.
If you have questions about your shipment, return, or warranty, contact our support team:
📧 support@spygeartx.com
Use monitoring software, tracking systems, and audio surveillance devices only when permitted by law. Before deploying any such tools, make sure to review and follow all relevant federal, state, and local regulations to ensure legal compliance.
